| Error
Message or Problem |
Description
and Solution |
|
No acceleration seems
to be occurring. |
Make certain that you have
acceleration enabled. Upon immediate installation of the ISP
Internet Accelerator, the default setting is "off". Click
here to enable acceleration for web browsing.
|
|
No acceleration on secure websites |
For security reasons, access to secure websites through the
ISP Internet
Accelerator program is not supported at this time. The sites can
still be accessed, however, no acceleration will occur.
|
|
No acceleration for
FTP downloads |
This version of the ISP Internet
Accelerator only offers acceleration in non secure HTTP (Web Pages)
and SMTP/POP3 (Internet e-mail).
|
|
No acceleration for
streaming
graphics |
Shockwave / Flash and various other
streaming media types such as MPEG, AVI, Apple QuickTime and Real
Audio/Video are already in a compressed format. Consequently when
the ISP Internet Accelerator encounters these media formats it
passes them through without any type of additional
compression.
|
|
Image
quality is bad even at Excellent level. |
Make sure that your video adapter
is configured to run at a high color level (anything higher than 256
colors) Color settings of 256 or less will not produce good image
results.
|
|
ISP
Internet Accelerator Icon continues to be animated |
In
some cases, mainly after an unsuccessful download or browser crash,
the ISP Internet Accelerator icon in the system tray will
continue to animate. This is the result of Internet Explorer
staying in an open connection mode. To resolve this, either shut
down and restart the browser or try viewing a different web page.
|
|
Images
are not appearing at the selected level of quality loss. (e.g. Image
is appearing at Very Good quality even though I choose to view pages
at Fair quality.) |
In
some cases graphic images are generated by a java applet. The ISP Internet Accelerator is not able to compress/decompress
these type of images.
|
|
Certain
animated images on web pages aren't appearing correctly. |
First
try to change the
quality level of the web page you are viewing and refresh the
web page. If animated images still don't appear in an acceptable
format, temporarily disable
Internet Accelerator and reload the page.
|
|
I
am unable
to see
ISP Accelerator icon on Internet Explorer toolbar . |
If
the ISP Internet Accelerator icon does not appear on your Internet
Explorer 5.x or later tool bar, you may need to manually enable it. Right
click on an empty area of the I.E. tool bar.
Using
your left mouse button, place
a check mark next to Internet Accelerator. Accelerator Settings icon should now be
viewable and accessible from the tool bar.
Note:
Access to the ISP Internet Accelerator via the tool bar is not available in
Internet Explorer 4.x . It is recommended that you upgrade your
browser to Internet Explorer 5.x or later. Click
here to download this free application from Microsoft.
In
multiple user log-on environments, such as Windows 98 using family
log-on, Windows 2000 or Windows
XP, the icon only appears by default for the person who installed
ISP Internet Accelerator. All other users who want to use this
application must manually choose to have it appear on their Internet
Explorer toolbar as indicated above.
|
|
I'm
not sure if acceleration is occurring or not. |
During
a web browsing session, the ISP Accelerator icon located in the
system tray (usually located in the lower right-hand corner of the
desk top) becomes animated when data is being downloaded from or
uploaded to the Internet.
|
|
I'm
not seeing the option to turn acceleration on or off when right
clicking on a web page. |
There
are two different scenarios where this may occur.
1) If using Windows NT and Internet Explorer 4.x with multiple user
identities (accounts) set up on the computer, only the user who installed
the application will have this feature. Click
here for more details.
2. Certain
web pages such as those using Macromedia Flash disable the right
mouse button menu options. This will prevent you from turning
acceleration on or off using this method. To overcome this problem,
Turn acceleration on/off via the Toolbar button method (For Internet
Explorer 5.x or later). Or you can go to a new web page that does
not disable your right mouse functionality, then turn acceleration
on or off. Press the back button in your browser to return to the
previous page.
|
|
Not
all images seem to be compressing at the quality level I have
chosen. |
This
product primarily compresses .gif .jpg .png and .bmp images. Certain
other media types such as Flash and streaming video formats are not
currently compressed. Consequently you will see them without any
quality loss applied.
|
|
I
use WinNT/Windows 2000/ Windows XP. Occasionally my preferred quality level
gets changed whenever I log on. |
ISP
Internet Accelerator keeps the Quality setting level of the previous
user on a particular computer. Assume User "A" prefers to
browse at an Excellent quality level and User "B" normally
browses at a Good quality level. When User "A" logs off
and User "B" logs on to the computer, the quality settings
will still be at Excellent - the preferred quality level of User
"A".
|
|
Application
doesn't work in a proxy environment. |
Currently,
this application is not designed to work in a network environment
that relies on HTTP Proxy technology. It will however work with
Microsoft Internet connection sharing type environments.
|
|
Sending
mail via Web Based e-mail sites don't seem faster than sending
without acceleration. |
Under
the current product design, attachments being sent to web based
e-mail sites are not compressed before sending. Reading mail
messages that are received at a web based mail site ARE compressed
at the desired quality level.
|
|
Unable
to send web pages via MS Outlook e-mail.
|
It
is not presently possible to send a page via Microsoft Outlook by
e-mail from within Internet Explorer while acceleration is enabled.
To send an entire web page. Turn
acceleration off and then try to send the web page. Remember to
turn acceleration back on after the page has been sent.
|
|
I
am unable to view some Adobe PDF files directly in browser.
|
In
some instances Adobe Acrobat might not automatically display a PDF
file within Internet Explorer when Internet Accelerator is
enabled. To remedy this, after the Acrobat plug-in displays in
your web browser, press the reload button. If the page still doesn't
load, it is recommended that you save the
PDF file to your computer by right clicking on the link that would
normally open the document and selecting the "Save target
as" option. Then view the PDF file using your regular Adobe
Acrobat reader.
|
|
When
trying to save a picture from a web page, the name or extension of the
file is not the same as the original.
|
Pictures
that are displayed with Internet Accelerator running are in a
compressed format. As such, images can lose their original name or
file extension type. If you want to save a picture to your computer,
it is recommended that that you temporarily disable Internet
Accelerator, reload the page and then save it. This will resolve the
incorrect file name/extension issue and guarantee that the picture
will be saved at the highest level of image quality.
|
|
I
am unable to log in to certain web sites that require a user ID and
password.
|
Due
to the various types of log in methods available on the internet,
ISP Internet Accelerator may not allow you to log in while it is
running. Temporarily
disable acceleration, log in as you normally do and then
re-enable acceleration.
|
| Error
Message or Problem |
Description
and Solution |
When sending a large mail message in Microsoft Outlook or Outlook
Express using the ISP Internet Accelerator, the following server time-out message
sometimes occurs: Your POP3 Server has not responded in 60 seconds.
Would you like to wait another 60 seconds for the server to respond? |
When a server time-out message occurs in
Microsoft Outlook, either:
- Click the "Wait" button to
continue waiting for (an additional server time-out period)
response from the POP3 server.
OR
- Click the "Stop" button to cancel
sending the mail message and then increase the server time-out
period for your e-mail provider.
NOTE: Refer to your e-mail application
documentation for increasing the server time-out period.
|
Unable
to download e-mails
with attachments at a new quality level |
Most POP3 Mail servers
automatically delete messages once you have downloaded them.
Therefore it is not possible to change your quality setting and
attempt to download once again. Also, most e-mail applications keep
track of the e-mail messages that have already been downloaded from
the mail server preventing duplicate messages from appearing in your Inbox.
|
ISP
Internet
Accelerator
system tray Icon remains
animated after transferring
e-mail. |
In
some cases, mainly after sending or receiving e-mail messages, the
ISP Internet
Accelerator system tray icon continues to be animated. This is the result of
the e-mail application staying in an open connection mode. To resolve this,
close the ISP Internet Accelerator
and restart.
|
I
cannot automatically enable
or disable acceleration for
one of
my internet mail accounts |
In
some cases, it
is not possible to automatically enable/disable acceleration for a
particular internet mail profile. Click
here to manually enable/disable acceleration for a particular
profile.
|
| I
do
not see my E-mail application listed in the Automatic settings
window |
ISP
Internet Accelerator currently only supports automatic
enabling/disabling for Microsoft Outlook 97 through Outlook 2000 and
Outlook Express Ver. 4 through Outlook Express Ver. 6
|
|
I
tried importing my mail and configuration settings from Outlook
Express into Outlook. I am unable to automatically enable and
disable acceleration for the imported accounts. |
Acceleration
must first be disabled in Outlook Express before importing mail or
mail account settings into Outlook. Once account information has
been successfully imported, you can enable/disable profiles via the
Automatic settings tab.
|
|
Sending
mail attachments via Web Based e-mail sites don't seem faster than
sending without acceleration. |
Under
the current product design, attachments being sent to web based
e-mail sites (Hotmail, Yahoo, Excite, etc.) are not compressed
before sending. However, reading mail messages that are received at
a web based mail site ARE compressed at the selected quality level.
|
| Cause
of Problem |
Description
of
Error & Solution |
| I
get a warning message indicating "Accelerator Server
Error" |
This error can occur if one of the following scenarios occurs:
- The URL or Web address may have been mis- spelled. Please
verify that the spelling is correct and try requesting the page
again.
- Excessive internet traffic is causing your request to be
delayed. Press the refresh button in your web browser.
- There may be a problem with the acceleration server which is
used to process this request. Temporarily turn off the Internet
Acceleration application and press the refresh button in your
web browser. Remember to turn acceleration back on to get
the maximum benefit of this product.
- You
are using a content filtering application (i.e. CyberSitter™,
NetNanny™) The filtering feature is still working properly.
Internet Accelerator just shows it's default error message
rather than the one you may have expected to see when a
restricted page has been encountered.
|
Trying to access a web site
when the wrong User ID
and password have
been
entered into the “Authentication” settings
tab. |
Accelerator Client Error
You have not been authenticated to the Internet
Accelerator server. Please verify that your user ID and password are
correct. To do this, double click on the ISP Internet
Accelerator icon in the system tray and select the
"Authentication" tab. User ID and password are case
sensitive.
| Parameter |
Value |
| User
Name |
|
| Server
name/IP address |
208.24.45.45 |
| Server
port |
8080 |
Solution: Make
certain you have entered your correct user id and password as
provided by your Internet Service Provide that is providing this
acceleration feature. It is usually the same user id and password
used to log on to the Internet. However, some Internet service
providers may require you to use an alternate user ID and password
for this acceleration service. Make sure that the user id and
password have been entered using the proper case.
(Uppercase/Lowercase)
|
| Trying
to access a web site that is unreachable. |
Accelerator
Client Error
Internet Accelerator Server terminated connection
without sending any data to client.
| Parameter |
Value |
| Requested
Web page |
http://www.thefunnybone.com/ |
| Server
name/IP address |
90.0.0.56 |
Solution:
Try temporarily turning off acceleration and
re-loading the page. See Enabling/Disabling
Acceleration for Web Browsing
|
| My
trial period expired. Now what? |
If you receive the following
warning message:
You may either register
the program to unlock it for continued use. Or you may uninstall
it. Internet Explorer will function normally however there will
be no acceleration. Any acceleration enabled e-mail profiles should
be disabled. Failure to do so will prevent mail from being sent or
received. Click
here for information to disable e-mail acceleration.
|
| My
trial period expired now I am unable to send/receive e-mail. |
If you receive the following warning message:
This means your trial period of Internet
Accelerator has been reached. If you choose not to register
the program, you must disable any Outlook e-mail profiles
currently enabled for acceleration. Click
here for instructions to disable e-mail profiles.
|
| I
changed the date on my computer and am now getting an error
message. |
Internet Accelerator works on a
date based trial period. Modifying the computer's date will
prevent the application from functioning properly. You may receive
the following error message:
.
To continue using the application
for the remainder of your trial period, you must adjust your system
date back to the Program "last used" date and time as
indicated.
|
Uninstallation
(Back
to top)
| Cause
of Problem |
Description
of
Error & Solution |
| When
trying to uninstall this application, I
get various warning messages that indicate the uninstallation was
unsuccessful. |
If running in a Windows NT, Windows 2000 or Windows XP Professional
environment, you must have administrative rights to perform
an uninstallation.
Log off as the current non-administrative user and log on as an
Administrator. Attempt to uninstall the application a second time.
|
|
